I have always tried to adhere to two rules when spending my consumer dollar. First, I try to buy locally, from a family owned business if possible. Second, I reward companies that provide good service with more business, along with the inverse.
One great example of the best customer service is what I found at Faini Designs in Sioux Falls, SD. This place is complete class in all ways you could imagine. The store front is almost aesthetically perfect and the people are what make it exceptional.
A little over a year ago I was in the market for an engagement ring. I had done all my research, knew my 4 C’s, knew about what I should expect to pay for a diamond and had some very very vague direction from my soon to be fiance. After checking around at a few other places in town and being bummed out about either their prices, their service or both I went to check out Faini after a good review from one of my good friends.
Everything went excellent with them. Not only were they great to work with, but they made a custom ring for the same price or even less than what I was seeing around town and it was exactly what I was looking for. Fast forward to a year later. I had been in there once before to get the ring cleaned and being that it had been a while since the last cleaning, I brought the ring back to Sioux Falls with me and stopped by to have it cleaned. Now what inspired me to write this post and what blew me away, was the fact that, Lisa, one of the people who helped me out initially actually greeted me by name. I can’t imagine how many customers they have go through their store daily, but it blew me away that a year later they could greet me by name. That is just one of the reasons why I’ll deal exclusively with them from now on, even though they’re 3 hours away.
As some honorable mentions…Honest Bike Shop (Rochester) and Oertli & Pleschourt (CPA’s in Rochester) have also treated me well.
