So over the last week and a half I have gone through heck trying to get internet set up at our house. Here’s the story.
So initially we started with Charter’s cable internet. Internet is descent, seems to drop sporadically, but would come back up instantly and ran descent rates. Somewhere around 3.7 mbs down and 700k up I believe (through speedtest.net which usually hits low anyways). So it wasn’t a huge deal, but their customer service sucked. Take forever to get them to hook things up but you usually don’t have to deal with them, which was a plus.
However, I decided it would be a good idea to get on the same backbone as work (Blend Interactive). That way transfers and bandwidth for things like video conferencing would be faster. So I looked into it and it seemed like a good deal…lined things up and was impressed by their ability to get things installed and sent out by the following Monday (this was a couple thursdays ago). So Monday comes, they put the temporary cable in (they didn’t have a phone line hooked from the box on the back of the house out to the box by my house) and I hook up the modem/wireless router. Alls good, the world is happy…except for of course the middle east, but they prefer to be unhappy.
Wednesday morning I wake up, modem’s not connecting to that there internet. Problem. TIME WARP to 1 week later, 8 or 9 calls to Qwest, 1 modem/wireless router, and 2 more visits by the service technician later and I’m sitting there for an hour while the service technician is here for the 3rd time, trying to figure things out. I sat downstairs with him for an hour….just in case he needed my input on something or whatever, while he waited on hold. Which is just said, nothing better than to have your tech guys sit on hold for 3 hours while they’re at the clients house. Anyways, finally after he had gone out and waited in his truck on hold for a while, he was finally told (opposite from what he had known previously) that other people in the area had been having the same problem.
So they are/were trying to fix it and this morning when I got up, it looked like they had actually fixed it. However, I paid for (and was originally getting close to) the 7mbps service. Currently I’m getting somewhere between .9mbps and 3mbps. So we’ll see how long it takes for them to actually get it fixed.
Are they really running things on such a knife’s edge, that every internet provider is on the verge of sucking beyond belief?
